Case Studies

Case Studies

Bullhead City (AZ) Fire Department

Location: Bullhead City, AZ | Agency Size: 90
Located on the Colorado River in Mohave County, Bullhead City and its surrounding communities are home to more than 100,000 people. The Bullhead City Fire Depar View Case Study

Napoleon (OH) Fire and Rescue

Location: Napoleon, OH | Agency Size: 42
Located in northwestern Ohio, Napoleon Fire and Rescue Department is a combination, full-service department with 10 career firefighters and 32 volunteers. The d View Case Study

Branson (MO) Fire and Rescue

Location: Branson, MO | Agency Size: 38
Branson Fire and Rescue’s 38 career members serve a community of about 10,500, although because the city is a popular tourist destination, the real population View Case Study

Greenfield (WI) Fire Department

Location: Greenfield, WI | Agency Size: 50
For more than 10 years, it had been a goal of the Greenfield (WI) Fire Department (GFD) to redo its policy manual. But the situation had never been critical—u View Case Study

Borger (TX) Fire Department

Location: Borger, TX | Agency Size: 26
When Chief Bob Watson of the Borger (TX) Fire Department (BFD) thinks about the importance of policy and related training, he jumps to an example close to home. View Case Study

Hillside (IL) Fire Department

Location: Hillside, IL | Agency Size: 28
When Jeffrey Pilz took over as chief of the Hillside (IL) Fire Department (HFD), the department had policies in place—lots of them. Two “huge” binders hou View Case Study

Tulare (CA) Fire Department

Location: Tulare, CA | Agency Size: 40
When Division Chief David LaPere joined the Tulare (CA) Fire Department (TFD), he was assigned to lead the implementation of the Lexipol manual. Although the TF View Case Study

Hillndale (OH) Volunteer Fire Department

Location: Hillndale, OH | Agency Size: 20
Hillndale Volunteer Fire Department, located in Mingo Junction, Ohio, has 20 active members who provide fire, rescue and EMS service to a 10-square-mile area in View Case Study

Clark County (WA) Fire District 3

Location: Clark County, WA | Agency Size: 56
Battalion Chief Jeff Stewart oversees one shift of Clark County (WA) Fire District 3. The district, a combination department with 36 career firefighters and 20 View Case Study

Arlington Fire Department

Location: Illinois | Agency Size: 25
"As a Fire Chief coming into a new organization, I determined very quickly that our policies were either outdated or non-existent, placing the department and ci View Case Study

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Featured Case Study

Arlington Fire Department

"As a Fire Chief coming into a new organization, I determined very quickly that our policies were either outdated or non-existent, placing the department and ci

Michael W. McLaughlin, Chief
City of Merced Fire Department, CA

"We were faced with an incomplete, outdated set of policies that has resulted in preventable liability and labor-relations issues. The release of the Lexipol Fire Policy Manual has provided us with a solid foundation upon which we can build a policy manual that is based on sound legal interpretations and best practices. The Lexipol product is easily customizable, which allows us to include policies that address our local needs. The subscription also includes training modules in our policies, which closes the gap on the most overlooked aspect of policy management."

Battalion Chief Jeff Stewart
Clark County (WA) Fire District 3

“The benefit of Lexipol is that the work has already been done for you. All of the laws and standards are there; it’s just a matter of conforming it to your organization.”

Chief Aaron Dickey
Hillndale Volunteer Fire Department

“I would definitely recommend Lexipol to any fire department—big, small, paid, volunteer. It’s extremely easy to customize it to fit your needs. For us, it’s really made a difference.”

Division Chief David LaPere
Tulare (CA) Fire Department

“Amateurs talk tactics, professionals talk logistics. Lexipol is the logistical support for policy development. Without that platform, it’s like trying to travel 1,000 miles with no vehicle and no road. Lexipol gives you the car; they build the road.”

Chief Jeffrey Pilz
Hillside (IL) Fire Department

“Anyone who’s done anything with training knows [Lexipol co-founder] Gordon Graham and [Lexipol consultant] Billy Goldfeder. When my firefighters ask, ‘Who wrote this?’ I can say it’s not some lawyer who’s just trying to make buck and doesn’t care about you. Gordon and Billy are vested in the fire service, in risk management. As soon as the members know this is coming from them, they buy in.”

Chief Bob Watson
Borger (TX) Fire Department

“Lexipol serves three purposes: One, it protects citizens by giving us vetted guidelines to follow. Two, it protects firefighters because in court, they can show that they follow the guidelines. And three, as long as we follow the policies, it protects the city’s assets.”

Chief Jon Cohn
Greenfield (WI) Fire Department

"Once you have a wide range of policy in place, it’s easy to tuck in new points as needed. And it’s updated in real time—you don’t have to mess around with acknowledgement sheets and replacing pieces of paper. It’s all electronic. Lexipol has streamlined every bit of the process."

Chief Ted Martin
Branson (MO) Fire & Rescue

“Before, our firefighters really only accessed policy when they absolutely needed it, when something went wrong. With Lexipol, policy content is so much more accessible. And with the ongoing training, we’re going to get policy into their heads.”

Chief Clayton O'Brien
Napoleon (OH) Fire and Rescue

"Lexipol has been one of my biggest ways to be successful as a brand-new chief. We had a lot of work to do in the fire department when I became chief, and I don't know how I would have gotten it all done in such a short time without Lexipol."

Assistant Chief Scott Neal
Bullhead City (AZ) Fire Department

“If we were to create a new policy manual by tackling one policy every week, it would take us 3 ½ years to go through our current manual. Lexipol is taking the heavy lifting off us.”

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