Case Studies

Case Studies

Menasha (WI) Police Department

Location: Menasha, WI | Agency Size: 31
The 31 sworn officers of the Menasha (WI) Police Department protect a population of about 17,500 located on the northwest side of Lake Winnebago. The department View Case Study

SUNY-Alfred Police Department

Location: SUNY-Alfred, NY | Agency Size: 11
The Alfred State University Police Department is part of the State University of New York (SUNY) campus system. Its 11 sworn members protect two campuses educat View Case Study

Ashwaubenon (WI) Department of Public Safety

Location: Ashwaubenon, WI | Agency Size: 51
The 51 sworn officers of the Ashwaubenon (WI) Department of Public Safety provide law enforcement and fire and rescue services to a community of 18,000 in a sub View Case Study

Bartonville (TX) Police Department

Location: Bartonville, TX | Agency Size: 4
The Bartonville (TX) Police Department is a four-person agency protecting a population of about 1,600 in the Dallas-Fort Worth metroplex. The department has bee View Case Study

Centennial Lakes (MN) Police Department

Location: Centennial Lakes, MN | Agency Size: 17
The 17 sworn officers of the Centennial Lakes Police Department (CLPD) provide law enforcement and safety services to three communities located about 20 miles n View Case Study

Winslow (AZ) Police Department

Location: Winslow, AZ | Agency Size: 25
The Winslow (AZ) Police Department (WPD) protects a small town bordering the Navajo Nation Reservation. The department’s 25 sworn officers have been using Lex View Case Study

Castle Shannon (PA) Police Department

Location: Castle Shannon, PA | Agency Size: 14
Located in the Pittsburgh metro area, the Castle Shannon Police Department (CSPD) has been using Lexipol since 2016. The department’s 14 sworn officers protec View Case Study

Miami Shores (FL) Police Department

Location: Miami Shores, FL | Agency Size: 40
The 40 sworn officers of the Miami Shores (FL) Police Department (MSPD) protect a bedroom community of about 10,500 located 10 miles due north of Miami. The com View Case Study

Mission (KS) Police Department

Location: Mission, KS | Agency Size: 29
Located in the Kansas City metropolitan area, the Mission (KS) Police Department provides emergency response, traffic enforcement, citizen engagement and educat View Case Study

Corona (CA) Police Department

Location: Corona, CA | Agency Size: 162
With the myriad encounters law enforcement officers have with the public each year, citizen complaints and questions about use of force are essentially guarante View Case Study

Grants Pass (OR) Department of Public Safety

Location: Grants Pass, OR | Agency Size: 99
The Grants Pass Department of Public Safety is a combined police/fire agency, with 57 officers and 42 firefighters protecting 34,500 people about 250 miles so View Case Study

Midland (MI) Police Department

Location: Midland, MI | Agency Size: 48
Located in the Great Lakes Bay region of Central Michigan, the Midland Police Department employs 48 sworn officers who protect 42,000 citizens over a 36-squar View Case Study

Bonners Ferry (ID) Police Department

Location: Bonners Ferry, ID | Agency Size: 7
Located in the Idaho Panhandle, just across the Canadian border, Bonners Ferry, Idaho, is a small community of a few thousand people. The Bonners Ferry Police View Case Study

Vigo County (IN) Sheriff's Office

Location: Vigo County, IN | Agency Size: 40
Located on the western border of Indiana, the Vigo County Sheriff’s Office protects a population of nearly 108,000 with 40 sworn officers and a jail facility View Case Study

Carson City (NV) Sheriff’s Office

Location: Carson City, NV | Agency Size: 98
One of the first departments in Nevada to implement Lexipol, the Carson City Sheriff’s Office (CCSO) protects Nevada’s capital city with 98 sworn members an View Case Study

Cumberland County (PA) Sheriff’s Office

Location: Cumberland County, PA | Agency Size: 35
Sergeant Bryan Ward had never really been a “policy guy”—his background was in tactics and training. But in his 17 years at the Cumberland County (PA) She View Case Study

Weber County (UT) Sheriff's Office

Location: Weber County, UT | Agency Size: 70
Led by Sheriff Terry Thompson, the Weber County Sheriff’s Office (WCSO) protects 235,000 residents over an area of 660 square miles in northern Utah. The WCSO View Case Study

White County (TN) Sheriff’s Office

Location: White County, TN | Agency Size: 35
The White County Sheriff’s Office (WCSO) protects a 379-square mile area about 90 minutes due north of Chattanooga. The 35-sworn-member agency became a Lexipo View Case Study

Hiawatha (KS) Police Department

Location: Hiawatha, KS | Agency Size: 11
The Hiawatha (KS) Police Department (HPD) serves approximately 3,200 people in the northeast part of the state, about 90 minutes from Kansas City. The departmen View Case Study

Yakima (WA) Police Department

Location: Yakima, WA | Agency Size: 150
The 150 sworn officers of the Yakima (WA) Police Department (YPD) respond to approximately 60,000 calls for service each year, generating 25,000 criminal cases. View Case Study

The Village of Hunting Valley (OH) Police Department

Location: Village of Hunting Valley, OH | Agency Size: 14
The Village of Hunting Valley Police Department, a southeastern suburb of Cleveland, OH, has 10 full-time and four part-time officers who, in addition to their View Case Study

Surry County (NC) Sheriff’s Office

Location: Surry County, NC | Agency Size: 62
With 62 sworn officers, the Surry County (NC) Sheriff’s Office is located in the northwestern part of the state, just across the border from Virginia, and pro View Case Study

Simi Valley (CA) Police Department

Location: Simi Valley, CA | Agency Size: 125
Q&A with Deputy Chief John McGinty What were some of the challenges your agency faced regarding policy content? Our basic policy manual was pretty sound View Case Study

Rocky River (OH) Police Department

Location: Rocky River, OH | Agency Size: 33
Q&A with Chief Kelly Stillman Chief Kelly Stillman commands 33 sworn officers, three para police and 11 auxiliary police officers in Rocky River, OH. Tog View Case Study

Orofino (ID) Police Department

Location: Orofino, ID | Agency Size: 6
Q&A with Chief Jeff Wilson Six sworn officers serve the 4,000 person population of Orofino, located in Clearwater County, Idaho. Though there is a range, View Case Study

Oak Creek (CO) Police Department

Location: Oak Creek, CO | Agency Size: 3
With a population of just under 1,000 and a police department with three sworn officers, the town of Oak Creek, Colo., officially qualifies as small. But with t View Case Study

Mokena (IL) Police Department

Location: Mokena, IL | Agency Size: 29
Chief Steven Vaccaro is in charge of the police department in Mokena, a village in Will County, IL. There are 29 full-time personnel at the department. When View Case Study

Mercer Island (WA) Police Department

Location: Mercer Island, WA | Agency Size: 31
When Commander Leslie Burns was assigned to update her department’s manual, she confronted an outdated mix of content written in the 1970s and 80s. “The pag View Case Study

Kankakee (IL) Police Department

Location: Kankakee, IL | Agency Size: 69
The Kankakee Police Department (KPD)’s journey to implementing the Lexipol Illinois Law Enforcement Policy Manual and Daily Training Bulletins (DTBs) started View Case Study

Glen Ellyn (IL) Police Department

Location: Glen Ellyn, IL | Agency Size: 40
Glen Ellyn is located 20 miles west of Chicago, IL. Assistant Chief Bill Holmer and his 40 officers see some overflow activity from the city, though most of the View Case Study



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Featured Case Study

Kirkland Police Department

Lexipol partners with Kirkland Police Department to help them develop their own manual. The Situation: The Kirkland Police Department found it difficu

Chief Tim Styka
Menasha (WI) Police Department

"The average agency takes 2 to 5 years to complete the accreditation process. We did it in about 18 months, and one of the big reasons was because we had many of the policies in place."

Chief Matthew Heller
SUNY-Alfred Police Department

"I know that we have good policies, not just because we’re an accredited agency but because we have Lexipol."

Chief Eric Dunning
Ashwaubenon (WI) Department of Public Safety

"The system makes it so much easier to use the policy. If an officer has a question, they can bring up the policy instantly."

Lt. Russell Blanck
Centennial Lakes (MN) Police Department

"We pulled our OIS policy first thing. We found it extremely helpful. It provided a roadmap of what needs to be done and who is going to do it."

Lt. Kenneth Arend
Winslow (AZ) Police Department

"We’re getting to where we’re more efficient, and we’re providing a better service for our  community because of the accountability. Lexipol helps us do that."

Chief Ken Truver
Castle Shannon (PA) Police Department

"Having Lexipol makes me more efficient and productive. It helps me shoulder the responsibility of being an agency head."

Lt. David Golt
Miami Shores (FL) Police Department

"There’s never been a time that we had a question or concern that Lexipol hasn’t immediately responded. Lexipol is extremely customer service-oriented.”

Chief Robert Parker
Watauga (TX) Police Department

"Using Lexipol has helped us enhance accountability and bring our policy content in line with best practices. We had a personnel situation with an officer and within a few minutes, we were able to use the Lexipol platform to generate more than a year’s worth of policy acknowledgement and training records on a particular topic. Having that level of visibility and documentation support has helped us better respond to personnel issues. And because our officers are using the Daily Training Bulletins, we’re putting policy front and center every day. With Lexipol, we’ve seen an increase in policy comprehension and compliance.”

Captain Kirk Lane
Mission (KS) Police Department

“The customer support has been amazing. Our account manager is very involved and truly cares about helping us accomplish the goal of implementing our new manual.”

Chief Michael E. Abel
Corona (CA) Police Department

"Over the last 5 to 6 years, we have seen a significant change in the organization. Having solid policies in place, combined with training on those policies and strong supervision, has led to a significant reduction in citizen complaints and lawsuits.”

Deputy Chief Jim Hamilton
Grants Pass (OR) Department of Public Safety

“We’re spending less time on policy management so we’re saving money. Lexipol clearly outweighs what we were doing before.”

Assistant Chief Scott Luchterhand
Manitowoc (WI) Police Department

“Lexipol has been an absolutely wonderful addition to our department. For years we struggled to stay current with our policies. Having access to exceptional policies that are continually updated has made what used to be a daunting task now an extremely user-friendly experience. We love having the Daily Training Bulletins to help keep things fresh in our officers’ minds. And best of all, Lexipol’s customer service has gone above and beyond. They have ALWAYS been there to assist us with any questions or concerns we have had. They have even made periodic phone calls to our department to just check in to see if there’s anything we need. You certainly can’t ask for more than that. Thank you, Lexipol, for your excellent product and customer service, and for helping to keep our officers safe!”    

Lt. Christian Frye
Bonners Ferry (ID) Police Department

"We’re a small department, far removed from Boise and the policymakers. It’s incumbent on us to make sure we get the information and have it correct. Lexipol has people on staff who are watching and drafting legal changes. Our policies are automatically updated. That’s critical; it helps us stay ahead of the curve.”

Major Jeff Fox
Vigo County (IN) Sheriff's Office

“Lexipol’s Implementation Services program was key to getting our manuals off the shelf. If it weren’t for that, we wouldn’t be implemented today. Departments should recognize their limitations and realize that they likely don’t have the resources to do it on their own. Implementation Services is key to getting it done.”

Chief Deputy Ray Saylo
Carson City (NV) Sheriff's Office

"It’s a huge priority of this administration to teach policy to our sergeants, and Lexipol’s Daily Training Bulletins help us do that. We are constantly drilling into them that policy will protect them as an individual officer. If they ensure that their people are following policy, even if they’re sued, they will be OK.”

Sgt. Bryan Ward
Cumberland County (PA) Sheriff's Office

"Calling Lexipol an insurance policy doesn’t do it justice, because it doesn’t capture the enormous power that partnering with Lexipol provides.”

Chief Deputy Klint Anderson
Weber County (UT) Sheriff's Office

“We spent a considerable amount of money and effort trying to develop and maintain comprehensive and legally based policies and procedures. Lexipol has relieved us of that burden and provided us with a policy system that we have great confidence in and that we can tailor to suit our particular goals and community standards.”

Sheriff Blaine Breshears
Morgan County (UT) Sheriff's Office

“We had a use of force lawsuit, and as soon as the attorneys discovered that we have Lexipol, they said, ‘We won’t have an issue there.’ Our policies were never in question.”

Lt. Craig Capps
White County (TN) Sheriff's Office

"I would recommend Lexipol to any law enforcement agency, whether three-person or 2,000-person—it makes no difference. The program works.”

Chief John Defore
Hiawatha, KS

“By offering 365 daily training bulletins to my officers, I am saving far more than the cost of the software every year. In fact, I was able to show my commissioners a cost savings by utilizing Lexipol for our policy and policy training needs.”

Captain Jeff Schneider
Yakima (WA) Police Department

“KMS tracks and logs when people acknowledge and accept updates, which is very important, and it lets us track who isn’t getting the updates so we can give them the appropriate attention.”

Chief David Maine
The Village of Hunting Valley (OH) Police Department

“What we had before Lexipol had been around for years. It was like every other policy manual I had seen: It didn’t get the updates it needed. The Lexipol manual is a living, breathing document.”

Chief Deputy Lauren Osborne
Surry County (NC) Sheriff’s Office

“If there’s a change as a result of case law, or a procedure that needs to change, Lexipol does the legwork, sends it to us, we approve it and send it out to our people for acknowledgement—and it’s all documented.”

Deputy Chief John McGinty
Simi Valley (CA) Police Department

“You get sued for your policies or you get sued for your actions, or both. You can only do so much about actions. But having Lexipol gives me confidence that if we draw a lawsuit, our policies won’t come under attack.”

Chief Kelly Stillman
Rocky River (OH) Police Department

“I can’t say enough about the positives from a chief’s perspective. I don’t know why everyone isn’t with Lexipol.”

Chief Jeff Wilson
Orofino (ID) Police Department

“The Lexipol Policy Manual is easy to use, it’s convenient and you have peace of mind knowing that you have a thorough manual that is going to stand up to any challenge the agency may face.”

Chief Ralph Maher
Oak Creek (CO) Police Department

“With Lexipol, I know our policy manual is going to be up to date. I can turn my back on it today and tomorrow there will be any needed updates waiting for me. That allows me to focus on some of the other things I have to do as a chief.”

Chief Steven Vaccaro
Mokena (IL) Police Department

“If you compare Lexipol to other policy providers, Lexipol is the only one that has policy that has been vetted by other chiefs, industry experts and lawyers. All you have to do is tailor the policies to your agency’s needs.”

Commander Leslie Burns
Mercer Island (WA) Police Department

“Lexipol provides a huge advantage for agencies pursuing accreditation. The tools take about 60% of the difficulty out of the accreditation process. If you want to be accredited, this is the way to do it.”

Deputy Chief Robin Passwater
Kankakee (IL) Police Department

“If you don’t have Lexipol, even with a full-time person dedicated to policy, there’s almost no way you can keep updated on all the laws and also have the training component. It’s an excellent system.”

Assistant Chief Bill Holmer
Glen Ellyn (IL) Police Department

“It’s a no-brainer for me. Someone is watching for changes to laws for me, and then tweaking the content based on those changes or updates in best practices.”

Lt. Ed Alvarez
Bay Area Rapid Transit (BART) (CA) Police Department

“I like the mobile app because it tells me no matter where I am when I have updates to complete or when people take the DTBs. No matter where I am, I have access. The officers can get real-time updates. Everything is at their fingertips, any time.”

Chief Greg Knott
Basalt (CO) Police Department

“Lexipol gives you peace of mind because the policies that you’re implementing have been reviewed by professionals in the field and by attorneys—not just your agency’s legal counsel.”

Chief Corry Blount
Bartonville (TX) Police Department

“I feel comfortable that when we issue a policy, it covers what it needs to cover. It’s the most comprehensive policy content I’ve used in my career.”

Lt. Victor Pecoraro
Auburn (CA) Police Department

“The updates are super easy because you can pop them open, see the redline versions and be able to edit it on the fly. Once I learned I could do that, I was excited.”

Chief Joseph Morris
Arapahoe Community College (CO) Police Department

“Officers are not infallible. We have limited memories like everyone else. Working under stress presents more challenges. There are times we need to access policies in the field so we are comfortable in our decision making. The mobile application has been great for this!”

Captain Jesus Ochoa
Coronado (CA) Police Department

“Knowing that Lexipol is keeping our policies current means that there isn’t something else for us to worry about. We can focus on our jobs. That definitely gives us peace of mind.”

Chief Steven Vaccaro
Mokena (IL) Police Department

“If you compare Lexipol to other policy providers, Lexipol is the only one that has policy that has been vetted by other chiefs, industry experts and lawyers. All you have to do is tailor the policies to your agency’s needs.”

John Smith, Chief
Saratoga PD, OH

"I have struggled with the duty to provide clear, concise, up-to-date and legally defensible policies. The task of reviewing and updating policy seemed to be never ending and almost impossible without utilizing more personnel and resources than we could afford. I would highly recommend Lexipol as they provide ongoing, constant review and updated policy consistent with current case law and best practices at a very reasonable cost. This allows us to better manage our resources and protect our agency and personnel."

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