FAQs

FAQs

Lexipol Services

What services does Lexipol Offer?
What types of public safety organizations utilize Lexipol services?
Does Lexipol offer client references?
What do I do if I am having trouble seeing Today's Tips?

 

Policy Manuals

Is this a boilerplate or generic policy manual?
What policies are included in the manual?
Can we add policies of our own?
Who should an employee contact if they lose their user name or password?
How much does the policy manual cost?
How is the policy manual kept up-to-date?
Do we have to accept all the policies Lexipol recommends?
How long does it take to complete the policy manual?
Is the Lexipol system difficult to use?
Can an organization receive the manual in electronic form?

 

Daily Training Bulletins

How much work is involved to utilize the Daily Training Bulletins (DTBs)?
Can I edit or write my own DTBs?
Do all of my personnel have to take every DTB?
Are hard copies of the DTBs available?
What happens if our personnel answer the DTBs test question incorrectly?
Who should employees contact if they lose their user name or password?
Who should we contact if we have any other questions regarding the Daily Training Bulletin program?

 

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    (844) 312-9500

Featured Case Study

Kirkland Police Department

Lexipol partners with Kirkland Police Department to help them develop their own manual. The Situation: The Kirkland Police Department found it difficu

Chief Robert Parker
Watauga (TX) Police Department

"Using Lexipol has helped us enhance accountability and bring our policy content in line with best practices. We had a personnel situation with an officer and within a few minutes, we were able to use the Lexipol platform to generate more than a year’s worth of policy acknowledgement and training records on a particular topic. Having that level of visibility and documentation support has helped us better respond to personnel issues. And because our officers are using the Daily Training Bulletins, we’re putting policy front and center every day. With Lexipol, we’ve seen an increase in policy comprehension and compliance.”

Captain Kirk Lane
Mission (KS) Police Department

“The customer support has been amazing. Our account manager is very involved and truly cares about helping us accomplish the goal of implementing our new manual.”

Chief Michael E. Abel
Corona (CA) Police Department

"Over the last 5 to 6 years, we have seen a significant change in the organization. Having solid policies in place, combined with training on those policies and strong supervision, has led to a significant reduction in citizen complaints and lawsuits.”

Deputy Chief Jim Hamilton
Grants Pass (OR) Department of Public Safety

“We’re spending less time on policy management so we’re saving money. Lexipol clearly outweighs what we were doing before.”

Assistant Chief Scott Luchterhand
Manitowoc (WI) Police Department

“Lexipol has been an absolutely wonderful addition to our department. For years we struggled to stay current with our policies. Having access to exceptional policies that are continually updated has made what used to be a daunting task now an extremely user-friendly experience. We love having the Daily Training Bulletins to help keep things fresh in our officers’ minds. And best of all, Lexipol’s customer service has gone above and beyond. They have ALWAYS been there to assist us with any questions or concerns we have had. They have even made periodic phone calls to our department to just check in to see if there’s anything we need. You certainly can’t ask for more than that. Thank you, Lexipol, for your excellent product and customer service, and for helping to keep our officers safe!”    

Lt. Christian Frye
Bonners Ferry (ID) Police Department

"We’re a small department, far removed from Boise and the policymakers. It’s incumbent on us to make sure we get the information and have it correct. Lexipol has people on staff who are watching and drafting legal changes. Our policies are automatically updated. That’s critical; it helps us stay ahead of the curve.”

Major Jeff Fox
Vigo County (IN) Sheriff's Office

“Lexipol’s Implementation Services program was key to getting our manuals off the shelf. If it weren’t for that, we wouldn’t be implemented today. Departments should recognize their limitations and realize that they likely don’t have the resources to do it on their own. Implementation Services is key to getting it done.”

Chief Deputy Ray Saylo
Carson City (NV) Sheriff's Office

"It’s a huge priority of this administration to teach policy to our sergeants, and Lexipol’s Daily Training Bulletins help us do that. We are constantly drilling into them that policy will protect them as an individual officer. If they ensure that their people are following policy, even if they’re sued, they will be OK.”

Sgt. Bryan Ward
Cumberland County (PA) Sheriff's Office

"Calling Lexipol an insurance policy doesn’t do it justice, because it doesn’t capture the enormous power that partnering with Lexipol provides.”

Chief Deputy Klint Anderson
Weber County (UT) Sheriff's Office

“We spent a considerable amount of money and effort trying to develop and maintain comprehensive and legally based policies and procedures. Lexipol has relieved us of that burden and provided us with a policy system that we have great confidence in and that we can tailor to suit our particular goals and community standards.”

Sheriff Blaine Breshears
Morgan County (UT) Sheriff's Office

“We had a use of force lawsuit, and as soon as the attorneys discovered that we have Lexipol, they said, ‘We won’t have an issue there.’ Our policies were never in question.”

Lt. Craig Capps
White County (TN) Sheriff's Office

"I would recommend Lexipol to any law enforcement agency, whether three-person or 2,000-person—it makes no difference. The program works.”

Chief John Defore
Hiawatha, KS

“By offering 365 daily training bulletins to my officers, I am saving far more than the cost of the software every year. In fact, I was able to show my commissioners a cost savings by utilizing Lexipol for our policy and policy training needs.”

Captain Jeff Schneider
Yakima (WA) Police Department

“KMS tracks and logs when people acknowledge and accept updates, which is very important, and it lets us track who isn’t getting the updates so we can give them the appropriate attention.”

Chief David Maine
The Village of Hunting Valley (OH) Police Department

“What we had before Lexipol had been around for years. It was like every other policy manual I had seen: It didn’t get the updates it needed. The Lexipol manual is a living, breathing document.”

Chief Deputy Lauren Osborne
Surry County (NC) Sheriff’s Office

“If there’s a change as a result of case law, or a procedure that needs to change, Lexipol does the legwork, sends it to us, we approve it and send it out to our people for acknowledgement—and it’s all documented.”

Sheriff Gerald Antinoro
Storey County (NV) Sheriff’s Office

“Lexipol is one of the best products I have seen in my 30+ years in law enforcement.”

Deputy Chief John McGinty
Simi Valley (CA) Police Department

“You get sued for your policies or you get sued for your actions, or both. You can only do so much about actions. But having Lexipol gives me confidence that if we draw a lawsuit, our policies won’t come under attack.”

Chief Kelly Stillman
Rocky River (OH) Police Department

“I can’t say enough about the positives from a chief’s perspective. I don’t know why everyone isn’t with Lexipol.”

Chief Jeff Wilson
Orofino (ID) Police Department

“The Lexipol Policy Manual is easy to use, it’s convenient and you have peace of mind knowing that you have a thorough manual that is going to stand up to any challenge the agency may face.”

Chief Ralph Maher
Oak Creek (CO) Police Department

“With Lexipol, I know our policy manual is going to be up to date. I can turn my back on it today and tomorrow there will be any needed updates waiting for me. That allows me to focus on some of the other things I have to do as a chief.”

Chief Steven Vaccaro
Mokena (IL) Police Department

“If you compare Lexipol to other policy providers, Lexipol is the only one that has policy that has been vetted by other chiefs, industry experts and lawyers. All you have to do is tailor the policies to your agency’s needs.”

Commander Leslie Burns
Mercer Island (WA) Police Department

“Lexipol provides a huge advantage for agencies pursuing accreditation. The tools take about 60% of the difficulty out of the accreditation process. If you want to be accredited, this is the way to do it.”

Deputy Chief Robin Passwater
Kankakee (IL) Police Department

“If you don’t have Lexipol, even with a full-time person dedicated to policy, there’s almost no way you can keep updated on all the laws and also have the training component. It’s an excellent system.”

Assistant Chief Bill Holmer
Glen Ellyn (IL) Police Department

“It’s a no-brainer for me. Someone is watching for changes to laws for me, and then tweaking the content based on those changes or updates in best practices.”

Lt. Ed Alvarez
Bay Area Rapid Transit (BART) (CA) Police Department

“I like the mobile app because it tells me no matter where I am when I have updates to complete or when people take the DTBs. No matter where I am, I have access. The officers can get real-time updates. Everything is at their fingertips, any time.”

Chief Greg Knott
Basalt (CO) Police Department

“Lexipol gives you peace of mind because the policies that you’re implementing have been reviewed by professionals in the field and by attorneys—not just your agency’s legal counsel.”

Chief Corry Blount
Bartonville (TX) Police Department

“I feel comfortable that when we issue a policy, it covers what it needs to cover. It’s the most comprehensive policy content I’ve used in my career.”

Lt. Victor Pecoraro
Auburn (CA) Police Department

“The updates are super easy because you can pop them open, see the redline versions and be able to edit it on the fly. Once I learned I could do that, I was excited.”

Chief Joseph Morris
Arapahoe Community College (CO) Police Department

“Officers are not infallible. We have limited memories like everyone else. Working under stress presents more challenges. There are times we need to access policies in the field so we are comfortable in our decision making. The mobile application has been great for this!”

Captain Jesus Ochoa
Coronado (CA) Police Department

“Knowing that Lexipol is keeping our policies current means that there isn’t something else for us to worry about. We can focus on our jobs. That definitely gives us peace of mind.”

Chief Steven Vaccaro
Mokena (IL) Police Department

“If you compare Lexipol to other policy providers, Lexipol is the only one that has policy that has been vetted by other chiefs, industry experts and lawyers. All you have to do is tailor the policies to your agency’s needs.”

John Smith, Chief
Saratoga PD, OH

"I have struggled with the duty to provide clear, concise, up-to-date and legally defensible policies. The task of reviewing and updating policy seemed to be never ending and almost impossible without utilizing more personnel and resources than we could afford. I would highly recommend Lexipol as they provide ongoing, constant review and updated policy consistent with current case law and best practices at a very reasonable cost. This allows us to better manage our resources and protect our agency and personnel."

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