We’ll be moving your Lexipol Policy account from KMS to our new platform, LexOne, which provides a more modern and reliable way to manage your agency’s policies. We’ll handle the transition, but there are a few important steps you need to take beforehand to help ensure a smooth experience:
Review draft and locked policies, then accept or reject any temporary edits before your transition. For most agencies, this step takes less than an hour to complete.
Don’t skip this: Unresolved edits will be accepted in LexOne and change history will not be retained.
Confirm every active user has a real, unique email address in KMS. You can verify user records directly or ask users to review and update their own information before the move to LexOne using the available Message Templates.
As part of this process, users should also add Lexipol to their safe senders list to help ensure they receive important emails about their LexOne account and transition.
Avoid login issues: Users will need a valid email address to access LexOne, reset their password, and receive important transition communications.
Review and complete pending Lexipol policy updates so your manual is current before your move to LexOne.
Why: Completing updates now helps ensure your policy manual is current and reflects the content your agency expects to see in LexOne.
To keep important records close at hand during your transition, we recommend exporting key assignment and acknowledgment records, including policy acknowledgments, Daily Training Bulletin (DTB) acknowledgments, and a copy of your issued manual records.
Why: Exporting these records now ensures they’re readily available for accreditation reviews and compliance reporting.
If you have a mission-critical blocker, tell us when you’re ready to move to LexOne by filling out this form.
We know you may have questions as your agency prepares for LexOne. These FAQs cover the most common topics, including timing, required steps, records, and support.
We’re moving to LexOne to give agencies a more stable, easier-to-use policy management system and to support future improvements across Lexipol products. The transition is designed to preserve the core policy management functions you use today while improving navigation, usability, and long-term support.
Lexipol will manage the transition from KMS to LexOne. Before your scheduled date, your agency will need complete a few preparation steps in KMS to reduce the risk of issues during the move. We’ll provide instructions, resources, and updates throughout the process.
We’ll notify your agency by email before your scheduled transition. Most agencies can expect to move within six months. About six weeks before your transition, we’ll share your specific date, required preparation steps, and available resources.
Yes. KMS access will be temporarily unavailable while your agency is moved to LexOne. We’ll communicate timing details before your transition so your agency can plan accordingly.
Agency administrators should complete the steps in the Transition Checklist. These include reviewing draft and locked policies to resolve temporary edits and confirming user email addresses.
We also recommend exporting key records before the transition so your agency has access to information it may need later.
For most agencies, the required preparation steps should take less than two hours. The exact time depends on the number of policies, temporary edits, and users your agency manages.
Yes. Draft policies can remain in draft when your agency moves to LexOne. You do not need to finalize every draft policy before the transition. However, temporary edits within draft policies should be accepted or rejected before the move.
Some preparation steps help prevent issues after the transition. For example, unresolved temporary edits will be accepted in LexOne, and their change history will not be retained. Completing the required steps helps reduce avoidable problems during and after the move.
Possibly. Each active user must have a valid, unique email address to access LexOne and reset their password. Administrators can verify user email addresses directly or ask users to update their own information in KMS before the transition. Use the available Message Templates.
Yes. We recommend exporting key records before your transition, including policy acknowledgment records, Daily Training Bulletin acknowledgment records, and issued manual records.
Having these files saved gives your agency easy access to important history you may need for accreditation reviews, compliance activities, or future reference.
Some historical records may not be available in LexOne in the same format they were in KMS. We recommend exporting key acknowledgment and issued manual records before your transition so your agency has access to information it may need later.
Yes. Three years of archived manuals will be available in LexOne. Lexipol can access older data upon request.
Administrators will continue to manage policies, users, and assignments in LexOne. They will also see changes to the interface, navigation, dashboards, reporting, permissions, and general usability.
End users will see an updated dashboard, revised navigation, improved mobile access, and the option to bookmark policies and sections for faster access.
Yes. We’ll provide step-by-step guides, short instructional videos, administrator resources, end-user communication templates, and live or recorded webinars before and after the transition. We recommend that agency administrators attend both the pre-transition and post-transition webinars to understand required preparation steps and how to get started in LexOne.
If you have questions before or after your transition, contact your Lexipol Customer Success representative or Lexipol Support.
Complete the necessary steps before your transition.
Tell us when you’re ready to move to LexOne.
If you’re not ready to transition from KMS to LexOne yet, select a future date that works for your agency. We’ll make sure everything is prepared for a smooth transition.