Striving for Excellence in Policy & Training Management
Introducing the Lexipol Connect Recognition Program—designed to help our customers achieve excellence in policy and online training management!
At Lexipol, we’re approaching 20 years of helping public safety agencies address the critical need of up-to-date policies and training to better protect their communities. Over the years, we’ve identified key metrics that contribute to effective policy and training management. The Lexipol Connect Recognition Program is designed to give you insight into these metrics and recognize customers who achieve policy and training management excellence.
Who Can Participate?
Any public safety agency or local government organization subscribing to Lexipol’s policy or training management solutions. For new customers, participation in the program will begin one year after your subscription starts, which will give you ample time to complete the implementation and issuance of your solution.
Is There A Cost To Participate?
No! Participation is free. All Lexipol policy and learning customers are automatically enrolled. If you decide you don’t want to participate, just let your customer success manager know.
What’s In It For My Agency?
Save time with periodic program reports that give you instant insight into your policy and training management
Incentivize staff to complete policy acknowledgements, Daily Training Bulletins (DTBs) and online training requirements
Enhance credibility with city leaders and community members
When you receive recognition through the Lexipol Connect Recognition Program, we make it easy to spread the word! We’ll provide high-resolution logos for your recognition level (Bronze, Silver or Gold) to share on your agency website and social media posts, a press release template for announcing the news, and more!
What Metrics Are Measured?
The Lexipol Connect Recognition Program involves five simple metrics in the areas of policy and online training:
Policy
| Metric | How It’s Measured | How You Can Influence |
| Policy Updates Pending | Number of policy updates issued by Lexipol but not yet processed by our agency. | Process updates, either by accepting or rejecting updated content. |
| Policies Issued | Percentage of policies issued to members in comparison to the total number of policies in your draft manual. | Issue additional policies or exclude any policies not applicable to your agency from your draft manual. |
| Policies Acknowledged | Percentage of all policy acknowledgment assignments completed by members, in comparison to all policies issued or updated. | Communicate expectations that policy acknowledgment assignments are to be promptly completed. Remove inactive members from list of active users. |
| Daily Training Bulletins (DTBs) Issued | Percentage of DTB packages issued to members in comparison to the number of DTB packages received from Lexipol over the last 12 months. | Issue DTB package each month, even if you choose to edit or exclude some of the individual DTBs. |
| DTBs Taken | Percentage of all DTB assignments completed by members, in comparison to all DTBs issued over the last 12 months. | Communicate expectations that DTB assignments are to be promptly completed. Remove inactive members from list of active users. |
Training
| Metric | How It’s Measured | How You Can Influence |
| Average Hours of Training Assigned | Average hours of training assigned per member in the last 12 months. | Issue additional training each month. Engage supervisors in creating Learning Plans and assigning training courses. |
| Training Assignment Completions | Percentage of training hours assigned in the last 12 months that were completed. | Communicate expectations that training assignments are to be promptly completed. Remove inactive members from the list of active users. |
| Average Hours of Training Completed | Average hours of training completed per member in the last 12 months. | Communicate expectations that training assignments are to be promptly completed. Encourage members to identify and complete training that interests them. |
| User Activity | Percentage of agency users that have completed training in the last 12 months. | Communicate expectations that training assignments are to be promptly completed. Remove inactive members from the list of active users. |
| External Training Ratio | Average External Training Hours reported per Active User. | Use reports to track member of performance. Highlight benefits of record centralization, professional development, and compliance tracking. |
What Are The Recognition Levels?
Based on these metrics, we’ve created a framework that defines target performance for each metric and recognizes agencies that are performing well through Bronze, Silver and Gold recognition levels. Here is the target performance for each level:
Policy
| Metric | Bronze | Silver | Gold |
| Updates Pending | < 25 | < 20 | < 10 |
| Policies Issued | >70% | >70% | >80% |
| Policies Acknowledged | N/A | >70% | >80% |
| Daily Training Bulletins (DTBs) Issued | >70% | >70% | >80% |
| DTBs Taken | N/A | >70% | >80% |
To achieve a given performance level, all applicable criteria for that level must be met. Bronze level performance can be achieved by meeting the minimum required performance for three metrics – Policies Issued, Updates Pending and DTBs Issued. To achieve the Silver or Gold performance level, a minimum performance for Policies Acknowledged and DTBs Taken is also required.
Training
| Metric | Bronze | Silver | Gold |
| Average Hours of Training Assigned | ≥ 4 | ≥ 4 | ≥ 8 |
| Training Assignment Completions | N/A | ≥ 70% | ≥ 80% |
| Average Hours of Training Completed | ≥ 8 | ≥ 8 | ≥ 12 |
| User Activity | < 70% | ≥ 70% | ≥ 80% |
| External Training Ratio | ≤ 0 | > 0 | > .5 |
To achieve a given performance level, all applicable criteria for that level must be met. Bronze level performance can be achieved by meeting the minimum required performance for four metrics –Average Hours of Training Assigned, Average Hours of Training Completed, User Activity and External Training Ratio. To achieve the Silver performance level, a minimum performance for Training Assignment Completions is also required.
What Information Will I Receive About My Agency’s Performance?
At the end of each quarter, we will email you a status report on your agency’s performance against the program metrics—Your Quarterly Lexipol Connect Update. The report will contain your overall performance rating for the quarter based on the highest rating of the last three months. Your performance rating can fluctuate from month to month as Lexipol issues policy updates, training mandates or you work to improve your metrics.
I’m In! How Do We Get Started?
Enrollment in the Lexipol Connect Recognition Program is automatic. You will receive a progress report at the end of each quarter.